Urgent Ticket
"Production failed. 500 errors. Need immediate assistance!"

ECHO

AI-Powered Support Infrastructure

Because every customer
deserves answers.

Deploy an autonomous AI agent powered by RAG architecture and an 80B model. Connect your documentation, resolve tickets instantly, and scale your support without limits.

From simple password resetsto complex API queries —ECHO resolves it instantly.

By combining advanced vectorization (text-embedding-3-small) with Pinecone semantic search, ECHO understands the context of every user query. It retrieves precise information from your knowledge base and generates natural, accurate responses in milliseconds.
Core Architecture

A support system designed for scale — and precision.

Contextual RAG

Knowledge-grounded answers.

Zero hallucinations. ECHO exclusively uses your synced documentation, FAQs, and API specs to generate highly accurate responses.

Whisper ASR

Native voice and text support.

Let users speak their problems. High-fidelity audio transcription converts voice to text, processing complex technical jargon flawlessly.

Action Routing

Knows when to escalate.

ECHO resolves 70% of tier-1 queries autonomously, intelligently routing complex issues to human agents with full context attached.

SDKs & APIs

Seamless integration anywhere.

Drop our React component into your frontend or use our robust REST API to build custom support interfaces in minutes.

Abstract gradient glass
import { EchoProvider, ChatWidget } from '@echo/react';

// Wrap your app and drop in the widget
<EchoProvider apiKey={"echo_pk_..."}>
  <ChatWidget
    title={"Echo Support"}
    color={"#059669"}
    initialMessage={"👋 Hi there!"}
    systemMessage={"You are a helpful assistant."}
  />
</EchoProvider>
Integration Guide

How to set up Echo
in 5 simple steps

We built Echo for developers. Embed our intelligent widget into your React application directly via NPM with zero friction.

Step 1

Register your company

Sign up on the Echo dashboard to create your dedicated workspace. This acts as your central hub where you will connect your knowledge base, manage team access, and review analytics.

Step 2

Get your API Key

Navigate to your developer settings and generate a secure, unique API key. This key authorizes your frontend application to securely communicate with the Echo backend services.

Step 3

Install the package

Install our official React SDK via NPM to get access to all pre-built components and hooks.

npm install @shashankrai/echo-chat-react-widget
Step 4

Customize the UI

Wrap your root component with the <EchoProvider> and drop in the <ChatWidget>. Tailor the color, title, and initialMessage props to perfectly match your brand's aesthetic.

Step 5

Set the AI Persona

Pass a systemMessage prop to instruct the AI exactly how to behave. Want a formal technical assistant or a pirate that says "Arrr"? You decide. That's it! Echo is completely ready for use.

The Team behind Echo

Meet the people who
make it happen.

“

Design that whispers, not yells.

Shashank

Shashank

Backend Developer & Designer

Shashank is part pixel pusher, part vibe curator. He makes things look clean, calm, and just the right kind of clever.

Shashank's Achievements

  • Architected the Convex backend schema for real-time chat
  • Designed and implemented the core Echo UI components
  • Integrated secure authentication flows across the platform